when is shipping charged?
Pledges and shipping costs are charged separately. Your pledge will be charged at the end of the campaign, and the shipping cost (and tariff fee for USA buyers) will only be charged when we are ready to ship!
You will be sent a survey to provide us with the exact pins and add-ons you want, as well as your shipping information. Once we are about to ship (aka we have all the product ready to be sent out), you will be charged for shipping and any late add-ons.
Last updated: May 29, 2026 13:56
I'm in the USA! what about the tariff?!
On top of shipping, there will be an additional tariff cost to all USA backers. (estimated to be 10% of your total pledge/add-ons ) This will not be calculated or charged until we are ready to ship. This is due to the new changes coming on the 29th of August 2025.
Last updated: May 29, 2026 13:56
Refunds?
At this time, we don’t offer refunds, because the money pledged goes straight into making the products! We may offer you an alternative product or credit for a future project if we are unable to make the item you have ordered. Either way, we will make sure you get your money’s worth and not leave you empty-handed.
Last updated: May 29, 2026 13:57
Can I get multiples of the same item?
100% yes, you can order as many of the same design as you wish.
Last updated: May 29, 2026 13:57
do the pins come on backing cards?
Yes -every pin will come on a backing card, designed by me and sealed in individual bags to protect the pin.
Last updated: May 29, 2026 13:57
can I get them anywhere else after the campaign?
I plan to sell any extras we have left over on Etsy (and/or the BackerKit pre-launch store). You can follow our etsy here: https://www.etsy.com/uk/shop/TheBestiaryArt
Last updated: May 29, 2026 13:58
EU shipping changes?!
If you are in the European Union, there are new changes that have just come into effect; the sales tax will now need to be included when we charge shipping (which is 17-27% of the total value of the items) alongside an additional duty and handling fee, which will be included in your shipping as well. the aditional tariff wont be added until we are ready to ship. this is a very new change and we will keep you informed if it changes.
Last updated: July 15, 2026 10:48
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.